Ontrak Products Exempt from Tariffs under USMCA Free Trade Agreement

The status of US tariffs levied on Canadian made products is very fluid, and this notice is provided for guidance in what to expect when receiving shipments from Ontrak, for our US customers.

Ontrak Control Systems Inc. is registered in USMCA (formally NAFTA), and all of our products are manufactured in Canada, with the exception of the ADRPWR adaptor.

Our USMCA certificate of origin can be downloaded here.

Communications by the US government indicated the USMCA previously honored tariff-free status would be respected, however, the US administration raised tariffs on Canadian steel and aluminum to 50% effective June 4th 2025.  This prompted Canada to raise tariffs on US steel and aluminum to the same level, and raised questions about whether the USMCA agreement would continue to be honored.

We have observed that most shipments do arrive without tariffs as expected, however, some shipments (2% of total) have been charged tariffs by US customs as of February, 2026.  The rate used when tariffs are assessed is 25%. In all cases the US Customs office incorrectly applied a reciprocal tariff that should not apply to goods under the USMCA agreement.

We are presently assisting in appeals for tariffs that have been levied, for a few customers, and will update this notice of results of the appeals when determined. Under USMCA these shipments should not have been assessed tariffs, and we expect the appeals to be successful.

US tariffs are applied by the US government and payment of tariffs levied are the sole responsibility of the receiving company. Ontrak does not pay tariffs, or discount products in compensation for tariffs.

Conclusion:

While the present situation of tariffs between US and Canada is unfortunate, we believe this will be resolved in the not to distant future.  We are anxious for this uncertainty to be removed, and to continue our now 40 year relationship with our US customers.